Advanced Telehealth Clinical Best Practices: Complex Cases & Emergencies
100% Online, 24/7
3 CME or CE Hours
If you are anxious about intakes, assessment and handling complex cases including emergencies, this master class will help you develop a clear plan for preventing as well as handling even the most difficult of at clinical scenarios. With a heavy focus on prevention, these three hours will show you how to anticipate and ward off dangerous situations by using time-proven and evidence-based strategies to screen prospective clients and patients; add important clauses to your informed consent process; and set clear boundaries about what you will and won’t do online. It will help you relax and enjoy your teletherapy and telehealth practice, knowing that you have anticipated and prepared for some of the worst possible scenarios.
- Evidence-based protocols to minimize later complications
- What to say to educate your client/patient about telehealth
- Establishing appropriate boundaries and what to do when they fail
- Maintaining essential privacy protections in your home and your client/patient’s
- Essential informed consent
- Cultural Sensitivity
- What to do when the connection is lost
- How to perform essential clinical functions such as gait analyses, hygiene checks, maximizing privacy
- Controlling your client or patient’s room
- How to handle intruders from either your room as the practitioner
- How to handle intruders from your client or patient(s) room
- Setting and maintaining the therapeutic frame
- Including family members in the session
- Anxieties about working with technology
- Clinician self-care
- Handling requests for clients/patients to stay connected while in other states
- Evidence-based models for preventing and handling emergencies
You will participate in a clear discussion of “dos and donts,” along with their rationales, to allow you to make your own clinical decisions for the people that you serve. Basic competencies covered include documentation requirements, safety protocols and how to effectively involve family members or friends.
- Identify at least 3 basic definitions used in telemental health
- Intelligently discuss at least 3 primary legal concerns to be addressed in telemental health
- Intelligently discuss at least 3 primary ethical concerns to be addressed in telemental health
- List at least 3 legitimate ways to approach online assessment
- Describe at least 2 issues of relevance to practicing over state lines
- Identify which of the many technologies used today meets HIPAA, HITECH and PIPEDA requirements
- Identify which of the technologies (video, email, text messaging, phone) used today is preferred by insurance companies
- Show where to access more than 3,000 searchable evidence-based references for telemental health
- Access the power and interactivity of technology for learning (login is required)
- All materials are included with this training
- Passing grade is 80% or higher on post-tests, which can be taken as often as needed within 6 months
- Printable course completion certificate are available for your licensing board
- Access the TBHI Community Forum to ask related questions
- Receive full customer support
- Refunds available within 30 days of purchase with a $25 refund fee
- This program is approved for 3 CME or CE Hours, applicable toward state requirements for Legal/Ethical Continuing Medical Education or Continuing Education. TBHI is approved by several CME or CE-approval providing groups to sponsor CME or CE Hours. Please review our accreditation information. If unsure, communicate with your licensing board regarding their acceptance of our CME or CE provider status. If you have any questions, please contact us.
|CME or CE:||Credit hours 3|
|Duration:||Approximately 3 hours to complete.|
|Format:||Online Activity. Group interaction, online readings, illustrative media, automatically graded post-test.
All material for TBHI training is provided at no extra cost, and is accessible through your computer or digital device. All material for training accessed through computer – asynchronous.
|When:||Available 24/7 to review anytime for 6 months from registration date.|
This program is for beginning and intermediate-level “telepractitioners” and “telesupervisors” wishing to deliver telemental health services in these disciplines:
- Psychiatrists, Internists, Pediatricians, Gerontologists, Nurses, Physician Assistants, Nurse Practitioners
- Psychologists, Counselors, Social Workers, Therapists, Marriage & Family Therapists
- Speech Pathologists, Dietitians, Occupational Therapists, Behavioral Analysts, Substance Use Professionals
- CEOs, COOs, Administrators, Billing & Coding Staff
The program is relevant to practitioners who have quickly transitioned to telehealth practice, and now are trying to manage their clinical approaches to using telehealth with their clients and patients. Whether you are conducting individual sessions, family or group sessions, case management, emergency assessments or medication management, you may be struggling to see how the discrepancies between in-person care and telehealth can be resolved. It is intended to give practicing professionals and their supervisors, managers, directors a brief, practical way to leverage a variety of technologies with a focus on video conferencing. This training can serve as immediately-available, live-interactive guidance to practitioners needing to quickly get organized to serve clients and patients during the COVID-19 pandemic emergency.
Dr. Maheu has been a pioneer in telemental health for almost three decades. With five textbooks, dozens of book chapters and journal articles to her name, as well as having educated more than 41,000 clinicians, she is in a unique position to guide you or your organization in finding a maximally profitable niche in this rapidly expanding market. She is the founder of the Telebehavioral Health Institute, the Coalition for Technology in Behavioral Science, and the Journal for Technology in Behavioral Science. She has assisted in the writing of standards and guidelines for a number of national associations and was the Chair of the Competency Committee that published the first telebehavioral health competency framework. She has been interviewed by dozens of newspapers and magazines, keynoted dozens of conferences, and led hundreds of telehealth-related workshops internationally.
Dr. Maheu is a master at getting to the point and answering your questions with clear, actionable, evidence-based suggestions that quickly will move you to your goal. She will delight you with her clinical acumen and make you smile at how simple many solutions can be when explained by a professional with decades of passionate telehealth training experience. Bring your notepad — you’ll leave with pages of practical to-do’s!
Frequently Asked Questions
Click for detailed answers. (Note: “telemental health” and “telebehavioral health” terms are used interchangeably)
1. For whom is this training designed?
TBHI’s training programs are designed for beginning and intermediate-level “telepractitioners” and “telesupervisors” wishing to deliver telebehavioral health services in these disciplines:
- Addictions Specialists / Telehealth
- Counseling / Distance Counseling
- Nurse Practice / Telemedicine
- Nursing / Tele-Nursing
- Occupational Therapy / Tele-Occupational Therapy
- Physicians / Telemedicine
- Physician’s Assistants / Telemedicine
- Psychiatry / Telepsychiatry
- Psychology / Telepsychology
- Social Work / Telehealth
- Speech and Language Therapy / Tele-Speech and Language Therapy
- Therapy / Online Therapy
- Other Tele-Therapies, including but not limited to these groups of practitioners:
- Internists, Pediatricians, Osteopaths, Gerontologists, Physical Therapists, Dietitians, Behavior Analysts, CEOs, COOs, Administrators, Billing & Coding Staff
2. How do I train at TBHI?
TBHI’s professional training is offered both 100% online and in-person. TBHI’s online eLearning, multi-media environment allows you to easily gain a comfortable, working knowledge of the evidence-based competencies for best practices for physicians, nurses, nurse practitioners, physician’s assistants, psychologists, social workers, marriage and family therapists, counselors, and behavioral analysts who wish to work in telepsychiatry, telepsych, telepsychology, teletherapy, distance counseling or online counseling, digital health, electronic health, etherapy, online therapy, telespeech therapy, tele-occupational therapy and other healthcare professionals who are licensed.
- All three TBHI training packages are cumulative. Professional training included in the BCTP-I Certificate training package is included in the BCTP-II Certificate training package. Both the Level I and Level II training are included in the Level III certificate training.
- You are invited to take the training modules in any order you deem best for your purposes
- Up to 72 hours of training
3. What can I expect from the TBHI Digital Training Center?
TBHI’s online coursework gives you access 24/7. You will receive a rich, multimedia platform to enhance your enjoyment and learning retention.
- Most of the training is written, following optimal instructional design principles of text-based information with links to primary and secondary source documents, interspersed with images, audio, and video segments to punctuate an important point.
- All video segments follow the American Disabilities Act (ADA) requirements for being available with captions or a transcript.
- To help improve learning comprehension and retention, “Essential Points” in the form of bullet points are provided at the top of many pages, to help you initially grasp the important issues, and give you clues as to which specific topics are considered important enough to re-address in the post-tests.
- The training is also annotated with footnotes to give you the inside story on a number of important issues.
- Courses are self-paced, meaning that you can stop and start it at your convenience.
- A PDF format is available for all core courses if you’d like to carry them with you to read as you move about your world.
- TBHI training is self-directed, in that it contains a number of high-quality links to primary source documents throughout the Internet that we’ve assembled for your convenience and to maximize your learning.
- The training content has been highly edited by more than 100 reviewers who are professionals in the field, so you can trust that it is accurate, well written and easy-to-comprehend.
- TBHI’s professional training has received many accolades from colleagues, who appreciate our optimized instructional design format as well as the richness of content and superior customer support. To see these comments, look at this testimonial page.
- You will be able to print your own Micro Certification from our website.
Time Investment & Post-Tests
Completing the TBHI training will require approximately the same number of CME or CE hours offered with each course. A 6-hour course then will take about 6 hours to complete, depending on how quickly you read. A one-hour course typically involves approximately 10,000 words, minus the words involved with presenting audio and video segments. The course evaluation and post-test will require that you come back into the website to respond to a series of questions. Post-test need to be passed with a grade of 80% or better to get the course completion certificate. (You will have learned a lot, and passing should be no problem. Of more than 8,600 trainees that have come through our doors, only three needed help with post-tests.)
TBHI “classes” have no specific start and stop time. All online training is self-paced, accessible 24/7 through your web browser. You are free to train anytime, from anywhere. If your client/patient doesn’t show for their appointment, you can easily engage with your materials online, or in printed form. Printed training materials are available upon request in PDF format to conveniently travel with you on a plane, train, bus or simply as you lounge in your living room. If you wish to complete all your training in a weekend, a week, a month or over several months – the choice is yours.
Special TBHI Conveniences
Checklists and summaries can be copied and printed. Video/audio segments require an active Internet connection. Course evaluations and post-tests must be completed online. All registrations have an access period of at least 6 months from the date of purchase, except for All Access Pass users, who are given a full 12-month access period. Your Course Completion Certificate is printable from your own computer, and available as soon as you complete your course evaluation and post-test online. TBHI Is pre-approved to offer CME and CE hours for physicians, physician’s assistants, nurses, nurse practitioners, psychologists, counselors, marriage and family therapists, social workers and many other fields. (See CME and CE approval question listed below.)
4. Who recognizes and approves TBHI CME or CE Hours?
The following CME/CE approval entities have approved CME or CE Hours for TBHI training.
- The New Jersey Association of Osteopathic Physicians and Surgeons (NJAOPS)
- American Psychological Association (APA)
- Association of Social Work Boards (ASWB)
- New York State Education Department’s State Board for Social Work (NYSWB)
- NAADAC, the Association for Addiction Professionals (NAADAC)
- National Board of Certified Counselors (NBCC)
See Continuing Medical Education or Continuing Education information below.
5. Can I design my own program?
6. How can I purchase training from a foreign country?
Add any training item to your cart. Near the end of the checkout process, select PayPal as your payment option. (PayPal will allow you to use your preferred currency in most cases. If you need assistance with currency equivalence or discounted rates for international training, please contact us.)
7. Which of the three telebehavioral / telemental health programs is best for my needs?
The Telehealth Micro Certification Level I Training package is best for you if you work in a hospital, clinic or agency setting that is already telehealth-organized to legally and ethically deliver telebehavioral /telemental health. This training will provide you with an exciting look at legal, ethical and clinical guidance about how to get started and deliver direct care via telephone and videoconferencing. This training package is for you if your organization has dealt with the difficult legal, ethical policy issues, and you just want to understand basic legal and ethical requirements as a practitioner working under the policies developed by knowledgeable oversite staff members. It includes several extensive check-lists that will help you get and stay organized. This program provides you with a TBHI Basic Telehealth Micro Certification that will distinguish you as a telebehavioral professional.
The Telehealth Micro Certification Level II Training package is best for you if you need to develop a telepractice and need help thinking through the issues and their relevance to your setting. It is designed to help you understand, develop and implement many of the policy challenges and decisions that are involved in the set up as well as the day-to-day practice of legal and ethical telehealth. It will systematically help you develop the many competencies required for telepractice. More specifically, it will:
- Explain fundamental terms, concepts and their definitions
- Help you choose your technology and its specialized features for video conferencing, email, text messaging and other technologies
- Practice legally and ethically over state lines and international borders
- Educate your client/patient about how to be safe when working with you online
- Understand HIPAA, your state laws and those of other states you wish to serve
- Help you establish appropriate screening protocols for carefully selecting appropriate clients/patients
- Give you an understanding of how to develop appropriate clinical protocols to adapt to specialized treatment (EMDR? DBT? Mindfulness?)
- Organize your documentation in ways that are manageable and in compliance with state and federal law as well as other oversight groups (e.g., Joint Commission, URAC, CARF)
- Develop and implement your emergency plans, build them into your informed consent processes and have clinically appropriate relationships to confidently handle emergencies and crises
- Set up your virtual office and desktop to follow current telepractice guidelines
- Get paid for your services, including Medicare and Medicaid as well as 3rd party carrier reimbursement.
- Develop your own templates for informed consent, intake, progress, termination, risk management notes to have reviewed by your attorney (Sample templates provided in level II training)
- How to interview and select an appropriate attorney for your telepractice
- Guide you to finding and contracting with a malpractice carrier to manage risk
After completing this training, you will be well on your way to feeling both competent and confident about handling a wide variety of challenging situations in The Level II Certificate package training program then is designed for the hospital, clinic, agency, or group administrator or program director. It is optimal for a small group or an individual practitioner who is responsible for program design and implementation. It provides a true roadmap for how to get started with technical, clinical, legal and ethical policy decisions as well as practical program implementation. Numerous case examples, checklists, sample documents and much more are available for you to maximize your time and effort. This program provides you with a Certificate that will distinguish you as an Advanced Telehealth Professional.
The Telehealth Micro Certification Level III package is best for you if you need to develop a legally-compliant telepractice quickly. It gives you an extra 6-months to take advantage of all the courses available to the Advanced Micro Certification Training Learners PLUS many of TBHI’s most popular webinar training topics available to you for a full 12 months from your date of registration. You will also have access to TBHI’s newest course, which involves 6 hours of in vivo skill-building in a live group format. This culminating course is designed to help you practice your skills as a live clinician in a protected small group setting.
Includes 12 Hours of Group Consultation
The package is then completed with 12-monthly group consultations to help you integrate many pivotal foundational terms and concepts so as to be able to apply them when facing unprecedented challenges as you embrace technology to increase your reach, access more clients/patients, improve their outcomes, lower your costs and increase your profits — all from the comfort of your own home or office. This All-Access Pass training package will give you step-by-step instructions for the implementation of evidence-based protocols, pitfalls to avoid, checklists and templates to use and provide you with a solid familiarity with the many trusted informational sources discovered by TBHI over the last 26 years.
8. When are classes? How long do they take?
TBHI’s professional training is offered both 100% online and in-person. TBHI’s online coursework gives you access 24/7. You will receive a rich, multimedia platform to enhance your enjoyment and learning retention.
- Courses are self-paced, meaning that you can stop and start it at your convenience.
- A PDF format is available for all print courses if you’d like to carry the PDF to read as you move about your world. Audio and video recordings are available online 24/7.
- TBHI training is self-directed, in that it contains a number of high-quality links to primary source documents throughout the Internet that we’ve assembled for your convenience to deepen your learning.
- You can also print your own Certificate from our website.
Completing the TBHI training will require approximately the same number of training time as CME or CE hours offered with each course. A 6-hour course then will take about 6 hours to complete, depending on how quickly you read. A one-hour course typically involves approximately 10,000 words, minus the words involved with presenting audio and video segments. The course evaluation and post-test will require that you come back into the website to respond to a series of questions. Post-tests need to be passed with a grade of 80% or better to get the course completion certificate. (Passing should be no problem. Of more than 8,400 trainees that have come through our doors, only three needed help with post-tests.)
You can complete all training anytime within 6 months from the date of purchase of any webinars, single courses or the Level I packaged Certificate program. If you purchase the TBHI Level II Certificate program, you will be granted 9 months of access. The “All-Access Pass” will give you up to 12 months of continuous access to all coursework, bonuses and monthly teleconsults for a LIVE- Q&A session with one of TBHI’s Core Faculty. If you need more time to complete your courses, extended access is available for a modest fee in additional increments of 6 months. To extend your access, please click mail us here.
If you’d prefer in-person training, please write to us below to request a calendar for TBHI’s live events. If you’d like to invite a TBHI speaker, please submit a speaking request below).
9. Do I get CME or CE Hours?
All TBHI courses include CME or CE Hours (See Continuing Education or Continuing Medical Education section below).
- All Learners must pass all post-tests at a rate of 80% or higher. The post-test(s) can be taken as often as needed within the paid access period.
- Print your Course Completion Certificate immediately at your desktop for your licensing board
- Contact us for a check of your program completion, and we will send you your TBHI Telehealth Micro Certification to proudly display in your office
10. Which title will I earn when I complete the Certificate Program?
Earn your certificate as a Board Certified Telehealth Professional Level II *. This designation** is increasingly used to recognize our graduates for having completed the most comprehensive and research-based post-graduate training program available anywhere today.
*Certification Mark Pending
**Fees for this credential are included in the fee for your TBHI training. Testing for the credential is accomplished by passing each course’s post-test with a grade of 80% or higher. Post-tests can be taken as many times as needed within the paid access period. Extended access periods are available with a modest fee. This credential is valid for 3 years and requires annual renewal for a fee of $40 per year. Annual renewal requires an additional 3 hours of training from the Telebehavioral Health Institute. Once credentialed, your name and credentials (Level I or Level II) will be made available through a trademarked search engine, and you will be eligible to have your name and profile added to TBHI’s Professional Directory at no additional cost for 1 year.
11. If I’m not satisfied, can I get a refund?
Refunds are available for any course within 30 days of purchase if you are dissatisfied for any reason. However, there will be a $25 refund fee. Please give us the opportunity to remedy any disappointments by writing to us first. Our contact desk is available from Monday to Friday during business hours. If you would like a phone call rather than an email response, please provide times that you’ll be available and where you can be reached, (a telephone number and direct line including extension if any).
12. Where can I ask more questions?
If you have questions about which TBHI consultation and/or training is right for you, please contact us here.
13. Why do I need to add firstname.lastname@example.org as a contact in my email?
It is important that you add this email address as a contact in your email so that future emails we send (including emails containing the webinar link, course evaluation survey, etc.) will not go to your SPAM folder but rather your INBOX.
14. What internet connection should I have for the webinar?
We recommend having hard lined internet or being physically located close to your router. Technical support will not be provided by TBHI for any connection issues on the day of the training. TBHI will not issue refunds due to technical issues experienced by participants. Our presenters are connected to hard lined business grade internet when presenting. If you are having sound or connection issues, it is likely your computer or internet connection.
15. What happens if my internet briefly freezes?
If you become disconnected during the event, log back on immediately. A brief interruption of connectivity will not impact your eligibility for a CE certificate.
16. Will you know that I am logged in and active in the webinar?
Yes, Zoom’s platform monitors the attendance and activity of the attendees. Additionally, there will be a chat feature and various forms of participation monitored throughout the training.
17. Will I have to show my face on camera?
Zoom’s webinar platform does not capture participants on video unless specifically requested during the meeting by the host. Instead, participants will view the presenter and the presenter’s slides on their screen.
18. Will you issue partial CE credits?
No, we do not issue partial CE credits and therefore if you do not attend the training in its entirety, you will not be receiving a CE certificate. This is an APA requirement and non-negotiable. Please refrain from sending us an explaining why you were unable to logon to the event on time (this includes mixing up time zones, technical difficulties, or not finding the link in your INBOX due to ‘info@cbicenterforeducation’ not being added as contact in your email).
Need Discounted Group Pricing?
Contact us to ask about current group discounts.
CME or CE Accreditation
TBHI has been approved by the leading medical and behavioral accrediting groups.
Physicians, Nurses, Nurse Practitioners & Physician’s Assistants
Purpose: NJAOPS is dedicated in reminding and enhancing physicians’ knowledge to manage the changing needs of the healthcare system. These evidence-based educational lectures are structured to augment physician expertise with current guidelines, materials and recommendations, as well as up-to-date advances in medical treatment on specific topics. Accreditation: New Jersey Association of Osteopathic Physicians and Surgeons is accredited by the American Osteopathic Association (AOA) to provide osteopathic continuing education for DO Physicians. NJAOPS designates these educational activities for category 1-A credits and will report CME and specialty credits commensurate with the extent of the physician’s participation in this activity. Physician (AMA) accreditation statement: NJAOPS Is accredited by the Medical Society Of New Jersey To Provide Continuing Medical Education For Physicians. NJAOPS Designates Live Or Online Activity For AMA PRA Category 1 Credits™. Health Professionals: Participants May Claim Hours To Receive A Certificate Of Participation For An Activity Designated For AMA PRA Category 1 Credits™. Method Of Participation: For Successful Completion Of Activity And Subsequent Awarding Of Credits, Individuals Are Required To Participate In The Entire Activity And Complete An Attestation Form, As Well As An Activity Evaluation Form.
Psychologists — American Psychological Association (APA)
Telehealth.org (TBHI, formerly Telebehavioral Health Institute, LLC) Is Approved By The American Psychological Association To Sponsor Continuing Education For Psychologists. Telehealth.org Maintains Responsibility For This Program And Its Content.
Addiction Professionals — The Association For Addiction Professionals (NAADAC)
Telehealth.org (TBHI, formerly Telebehavioral Health Institute, LLC) is officially on file with NAADAC, The Association For Addiction Professionals (NAADAC) as an approved education provider. TBHI has been approved as a NAADAC approved education provider. NAADAC provider #159459, Telehealth.org, is responsible for all aspects of their programing.
Social Workers — Association Of Social Work Boards (ASWB)
Telehealth.org (TBHI, formerly Telebehavioral Health Institute, LLC), Provider #1328, is approved as a provider for social work continuing education by the Association Of Social Work Boards (ASWB) www.aswb.org, through the Approved Continuing Education (ACE) program. Telehealth.org maintains responsibility for the program. ASWB approval period: 11/18/2019 – 11/18/2022. Social workers should contact their regulatory board to determine course approval for continuing education credits. ASWB does not award CE hours for training related to marketing. Please note, we are rebranding our company, formerly Telebehavioral Health Institute, and are now operating under the new corporate name of Telehealth.org.
Counselors — National Board For Certified Counselors (NBCC)
Telehealth.org (TBHI, formerly Telebehavioral Health Institute, LLC) has been approved by National Board For Certified Counselors (NBCC) as an Approved Continuing Education Provider. ACEP No. 6708. Programs that do not qualify for NBCC credit are clearly identified. TBHI is solely responsible for all aspects of the program.
New York State Education Department’s State Board For Social Work
Telehealth.org (TBHI) is recognized by the New York State Education Department’s State Board For Social Work as an approved provider of Continuing Education For Licensed Social Workers #SW-0594.
— NOTE —
Please verify the appropriateness of TBHI training for your needs by contacting your state/provincial board or your state/provincial professional organization. Some state and provincial regulations are in flux, complex, and can be confusing. Some require additional documentation. Some states restrict the number of CE hours you can complete online. TBHI disavows responsibility for being aware of/meeting your state’s regulatory or licensing requirements.