Privacy Policy


This page states the Privacy Policy under which you, the Web Site visitor (“You” or “Your” or “Yourself”) may use or correspond with this Web site (“Our Site”), which is owned by the Telebehavioral Health Institute, LLC. (“TBHI” or “We” or “Us” or “Our”). We consider your data protection and privacy to be of paramount importance. We never sell personal data and we carry out all processing operations in strict compliance with the EU General Data Protection Regulation (“GDPR”).We respect Your privacy interests and operate this site by these principles. We have taken reasonable steps to protect the integrity and confidentiality of personally identifiable information that You may provide.

You may use the Telebehavioral Health Institute, LLC web site without disclosing personally identifiable information, and We will not obtain such information about You unless You choose to submit it to us. Any information You submit will be used internally only; however, submission of information authorizes such internal use by Us and Our employees. In particular, please note that submission of an e-mail authorizes Us to contact You via e-mail.

  • We collect personal information directly when you provide it to us while making a purchase, signing up for a membership, subscribing to a newsletter, opt-in for updates or offers via opt-in forms, submit feedback, fill out a survey, send us a communication using email or live chat.
  • Financial and transaction details from payment providers in order to process a transaction.
  • Third-party service providers which may provide information about you when you browse the website, click on links, log in to your account, make a purchase. This includes:
    • Google Analytics
    • Facebook Pixel


To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too. By choosing to continue to use this site without changing your cookie setting, we will assume that you are consenting to receiving cookies.

What are Cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. Cookies can expire at the end of a browser session (from when a user opens the browser window to when they exit the browser) or they can be stored for longer.

How do we Use Cookies?

As set forth in our privacy policy, we may use cookies to facilitate automated activity, assist you with storing and tracking your passwords, determine appropriate solicitations, and review navigation patterns.  We will not use cookies for purposes not set forth in this policy.

  • You control your cookies through your browser
  • You can delete the stored cookies from your computer by changing your browser settings

We Use Different Types of Cookies on Our Website:

  • Session cookies – allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as remembering what a user has put in their shopping basket as they browse around a site. They could also be used for security when a user is accessing internet banking or to facilitate use of webmail. These session cookies expire after a browser session so would not be stored longer term. For this reason session cookies may sometimes be considered less privacy intrusive than persistent cookies.
  • Persistent cookies – are stored on a users’ device in between browser sessions which allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered. Persistent cookies may be used for a variety of purposes including remembering users’ preferences and choices when using a site or to target advertising.
  • First and third party cookies – Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie. First party cookies in basic terms are cookies set by a website visited by the user – the website displayed in the URL window. Third party cookies are cookies that are set by a domain other than the one being visited by the user. If a user visits a website and a separate company sets a cookie through that website this would be a third party cookie.

How Can I Control my Cookies?

You can use your web browser to:

  • delete all cookies;
  • block all cookies;
  • allow all cookies;
  • block third-party cookies;
  • clear all cookies when you close the browser;
  • ·open a ‘private browsing’ / ‘incognito’ session, which allows you to browse the internet without storing local data; and
  • install add-ons and plug-ins to extend browser functionality.

If you choose to block or delete cookies, some functionality of our site including login to the member site may be affected.

 Useful Infromation

  • A number of websites provide detailed information on cookies, including and
  • The Internet Advertising Bureau website Your Online Choices allows you to install opt-out cookies across different advertising networks.
  • Google has developed a browser add-on to allow users to opt-out of Google Analytics across all websites which use this popular analytics product.
  • New technologies such as Mozilla’s Do Not Track allow you to tell websites not to track you.
  • Internet Explorer has a feature called Tracking Protection Lists which allows you to import a list of websites you want to block.

    Log Files

    In addition, Our Web server collects and saves the default information customarily logged by World Wide Web server software. Our logs contain the following information for each request: date, time, originating IP address and domain name, object requested, and completion status of the request. We use these logs to help improve Our service by evaluating the level of demand for Our site and detecting any errors on the site that might occur. These logs may be kept for an indefinite length of time and used at any time and in any way necessary to prevent security breaches and protect the integrity of the data on Our servers.

    Use of Collected Information

    In facilitating and processing transactions that take place any of the websites, such as when You purchase an item from our site and when we issue a refund.

    Where this is necessary for purposes which are in our, or third parties, legitimate interests.

    These interests include:

    • Operating the websites
    • Verifying Your identity when You sign in
    • Managing our relationship with You by responding to support tickets, or queries submitted to us, asking for your feedback or whether You want to participate in a survey, comments and helping facilitate the resolution of any disputes.
    • Notifying You about changes to our websites, website disruptions or security updates
    • Carrying out technical analysis to determine how to improve the site, products and support we provide
    • Monitoring activity on the site to identify potentially fraudulent activity and to ensure compliance with the user terms that apply to the site.
    • Managing our legal and operational affairs (including, managing risks relating to content and fraud matters)
    • Improving and marketing our products
    • Providing general administrative and performance functions and activities
    • Promoting on social media, emails
    • Sending emails via a service that disseminates email. (You can opt-out from it using unsubscribe link below if You wish to stop receiving them.)
    • Where You give us consent
    • Providing You with marketing information about products, offers, updates, resources if You have subscribed to one of our email lists or have indicated that You are interested in receiving offers or information from us. Again, You can opt-out from emails by using unsubscribe link in the email if You wish to stop receiving them.
    • Customizing our websites, like advertising that appear on the site – where this involves the use of cookies or similar technologies – in order to provide a more personalized experience.
    • For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.

    Review, Update, and Deletion of Collected Information

    If You are concerned about the information You have provided to Us or would like to review, update, or delete this information, please contact us. We will make reasonable efforts to comply with Your requests.


    Please see Our Terms and Conditions page.


    At certain pages on Our Site, We post images of human beings or other images that may allow identification of a specific person. In all such cases, We have permission from the individual pictured, or from his or her parent or guardian. We do not post such images without such consent.


    This site takes reasonable precautions to protect Our users’ information. We don’t store passwords in plain text and display email addresses in public. We do not collect your financial information on our website. Rather, we use “payment gateways,” which are third-party services known as PayPal and Authorize.Net. Please note, however, that electronic transmissions via the Internet are not necessarily secure from interception, and We do not guarantee the security or confidentiality of transmissions. We reserve the right to update or otherwise alter Our security practices if and when it seems appropriate to do so. As with Our Terms and Conditions, You should check Our Security provisions each time You visit Our site to identify and understand any changes made since Your previous visit. We store personal information on secure servers that are managed by us and our service providers. Personal information that we store or transmit is protected by security and access controls and data encryption where appropriate.

    Information You Make Public or Give to Others

    If You make Your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data.

    Before making Your information publicly available or giving Your information to anyone else, think carefully. If giving information to another user via our website, ask them how they will handle Your information. If You’re sharing information via another website, check the privacy policy for that site to understand its information management practices as our privacy policy will not apply.

    Where We Transfer and/or Store Your Personal Information

    We store data on servers which are located in the United States. In order to protect Your information, we see to it that these service providers maintain an acceptable standard of data security compliance.

    How Long We Keep Your Personal Information / How You Can Access Your Personal Information

    We retain Your personal information for as long as is necessary to provide the necessary support to You and others, and to comply with our legal obligations. If You no longer want us to use Your personal information, You can request that we erase Your personal information via email.

    Please note that if You request the erasure of Your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, report continuing education hours to licensing boards or approval agencies or other authorities when requested, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

    Notification of Changes

    If We decide to change Our approach to privacy, We will post those changes to this Privacy Policy so that users are always aware of what information We collect, how We use it, and under what circumstances We disclose it. Changes to the Privacy Policy will be dated, and will be effective from the date specified forward. As with Our Terms and Conditions, You should check Our Privacy Policy each time You visit Our site to identify and understand any changes made since Your previous visit. You also will be notified in email using the email address that we have on file for you.

    How You Can Contact Us

    If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact us.

    Both personal information and personal data have the same meaning in the context of this Privacy Policy.